Deluxe Drivers

Luggage, Animals
The price given in the Booking Confirmation includes the number of pieces of luggage specified on the booking form. Excess luggage, bulky luggage, or the transportation of animals not stated as an additional comment upon booking could lead to corresponding surcharges; the arrangement fee will also be higher, as stated in the Booking Confirmation.

The driver reserves the right to refuse the carriage of luggage and/or animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transport box.

The need for safety seats for children should be requested by the client as an additional comment by specifying the number and age of children to be transported as well as the required type of seating.

The maximum number of guests and pieces of luggage specified for a particular vehicle is an estimate based on factors such as size of luggage and number of guests. These are therefore not binding. The driver can refuse the carriage of guests or luggage if they believe they compromise the space and safety conditions.

Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations, therefore, applies to the ride originally agreed upon. A compensation claim by Deluxe Drivers for the originally agreed ride may be made accordingly:

In the event that the client does not show up for their scheduled service with Deluxe Drivers, the client forfeits their right to be transported by the company. However, Deluxe Drivers may still make a compensation claim against the user for any losses or damages incurred as a result of the no-show:

(a) Transfer Services

A ride is considered a no-show if the Client, has not shown up without cancellation within the waiting time specific to their booking or the client has not shown up at the agreed pickup location. In such cases the ride must be paid for in full.

For airport or train station pickups the ride is considered a no-show when the client has not shown up without cancellation within 60 minutes after the agreed pickup time at the agreed pickup location.

From this rule situations are excluded in which the driver and the guest have agreed on a later pickup time by phone. Generally, the passenger is not entitled to change the pickup time.

(b) Hourly Bookings

A ride is considered a no-show if the client, or passenger, has not shown up without cancellation after the expiration of the first hour of the booking, without informing us on email or by phone of a possible delay. (Example : If you have made an hourly booking of 6 hours and you have not shown up at the agreed pick up time you must inform us within 1 hour of a possible delay otherwise the booking will be consider no show and the ride must be paid for in full.)

For airport or train station pick ups, upon expiration of the waiting time of the hourly booking, it will be considered a no show if the client has not reached out to us within the first hour of the hourly booking and the ride must be paid for in full.

In the event of a delay caused by the driver, we reserve the right to send another driver with a car that can accommodate the number of luggages and passengers as specified in the booking. If the delay is bigger then 15 minutes, the client can be compensated with 10% of the total amount of the booking.  

The following behavioral standards apply to the client when traveling with our company, Deluxe Drivers GmbH:

During the entirety of the ride, all guests must follow the regulations which apply to the relevant Road Traffic Act, especially the seatbelt regulations. Any instructions given by the driver must be followed. It is the responsibility of the driver to ensure a safe ride. It is therefore prohibited for guests to open the doors while driving, throw any objects from the vehicle, and stick body parts out of or shout from the car. If the client wishes to use any of the devices or facilities in the car, brief instruction is required from the driver.

Smoking is prohibited in the guest part of the vehicle. If the client, or guest, ignores this, they are liable to pay not only the cost for the cleaning of the vehicle but also compensate for the loss of business due to the downtime of the vehicle.

The consumption of food is forbidden. Alcoholic drinks are only allowed to be consumed in the car with prior consent.

The compensation claim of Deluxe Drivers GmbH is specified in the Booking Confirmation.

Key factors for its amount (including reimbursement of expenses to Deluxe Drivers GmbH for the arranged transportation service) are: the chosen vehicle class, the distance, how far in advance the ride is booked, as well as the pickup time and possibly the location.

Additionally booked special requests, e.g. multilingual chauffeur, individual vehicle labeling, additional stops, bulky luggage, car seats for children, etc. may cause the price to increase.

Even after the conclusion of the arrangement agreement and even after the start of the ride, provided it is possible for the DRIVER, the client can make changes to the Travel Arrangements.

If a ride is spontaneously lengthened (distance or number of hours) according to the wish of the client, or guest, the actual service (total distance or the number of hours) will be newly calculated and priced according to the current price structure. In the case of hourly bookings, each additional 30-minute block is considered for invoicing, i.e. from the first additional minute, a half hour will be rounded up to ensure more reliable planning.

Accordingly, the compensation claim increases for the User, due to Deluxe Drivers’ expenses for the Contract of Carriage for the Benefit of the User increasing.

If the distance or number of hours is less than originally booked, the price remains unaffected.

For transfer services, no surcharges are applied in the case of airport or train station (excluding long-distance train stations) for a waiting time of up to 60 minutes after the agreed pickup time, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time, and up to 15 minutes from the agreed pickup time in all other cases. Each additional minute of waiting time will be calculated as a flat-rate, including VAT, according to the hourly booking prices of the particular municipal area as well as the vehicle category.

For airports a waiting time of 60 minutes is included in the price, kindly note that the waiting time starts upon landing of the plane. 

For train stations a waiting time of 60 minutes is included in the price, kindly note that the waiting time starts upon landing of the train.

Hotels, private residences or other agreed pick up locations. For such locations 30 minute waiting time is included in the price.

Upon expiration of the waiting time, extra waiting time can be added, subject to availability and an additional fee. 

Hourly bookings contain the kilometers (per hour) that are stated on the booking form (or by phone). Any additional kilometers are subject to surcharge, including VAT, and are calculated according to the price per kilometer.

The client can pay for their ride by credit card, twint and  bank transfers if the booking is made with at least 5 working days in advance. Incidental credit card charges are carried by Deluxe Drivers GmbH.

Any transaction fees when making payments via bank transfer (e.g. due to different currencies or different local accounts) are carried by the client.